To be or not to be

personal. 

On your blog. Open to the whole wide world.
My kids, my husband and his job woes, my personal struggles with balancing work and home.
The goofy mundane;

 Yammering on about how I forgot to put a plate under the thawing meat and it dripped meat blood over every nook and cranny in my refrigerator and I had to get down on my hands and knees for 2 hours and scrub the congealed, bacteria ridden meat blood off with the last roll of paper towels that were not BOUNTY because I sent my husband to the grocery store instead of going myself even though I knew we needed household goods and the man doesn't know proper household good brands from the generic cheap brands to save his life.

Or the embarrassing;

Here, I'm going to insert a photo of me in this spot so you can nod sympathetically and pretend to reach forward for my hand in that comforting way that woman know how to do.

I received my first negative feedbacks.
 Technically I had 1 negative feedback from a non paying buyer that etsy refused to take off even though her account has since been closed (She was a chronic non-payer that had a like a 67% feedback). But these new most recent are for faulty product. That is devastating to me.

Honestly, I am not sure what happened to her 2 pendants.
Whether they got wet, the resin hadn't cured or maybe she used them as car mirror decorations like my sister does (argggh).

I've sold thousands now, (over 9,000 polymer clay pendants) both online and in stores, and never had this complaint before, but it doesn't matter. I never want a customer of mine to be stuck with faulty product. That is why I sincerely believe in having a 100% guarantee.

I offered a refund or replacements to fix the situation.

But the response was so casual; "Don't worry about it", that I am at a loss as to how to feel now.

I grow with criticism, I have learned  a lot from my neutrals and improved my performance at customer service, product quality and secure shipping. But I've never received 2 negative reviews before.

 
From the customers point of view, you buy something cute, you get it, it doesn't meet expectations, you regret the purchase and you put it away, not really thinking about it. Then sometime later you go the website and you are reminded you have to leave feedback and you start going down the list and come to the disappointment. Do you stop what you are doing, contact the seller, make them aware of the problem, wait for a response that could be defensive or never come? Yeah, I understand. There have been a few items that I just didn't want to go through the hassle but felt like the seller should still know. But I didn't leave negative feedback because it was my choice not to do something about the less then satisfactory transaction.

I know that logically it doesn't matter, I still have 100% feedback and most people will still shop from a store that has a few negatives. But it bothers me. A lot.