Monday, February 11, 2008

I am so sad.

I am now up to 7 neutrals in my feedback.
This is devestating to me.
I work so hard and throw out so many cute pendants to make sure my customers receive perfectly crafted pieces.
But I do make mistakes. Some times I don't always catch them before they ship out.
I always send out replacements if something goes wrong, but it is almost like a power trip people have.
"Oh, good. A place to judge."
But no explanations? What the heck?
No responses to my inquires? How do I fix that?


  1. Oh no!
    This is so confusing - you make everything to work all things out and people don`t appreciate it? I bet these are the buyers who are non-crafters! Otherwise they would acknowledge your effort!
    I have no idea, if neutral feedback affects your sales - I definitely don`t read feedback prior buying something! I think most of people don`t!
    Don`t worry, we (I) still love you!!!!

  2. What the hell?!?

    There is absolutely *nothing* neutral about anything you have created . . .

    Love, Your fan base in Virginia.

  3. This is unbelievable! Your pieces are beautiful and perfect. Just remember, you can't please everyone and like Eva said we (I) still LOVE you! {{HUGS}}}

  4. Oh man, you poor thing. That's just awful. I think your stuff is gorgeous and it's really wrong that they don't respond. Just go back and read all that positive feedback and ignore the neutrals if you can.

  5. every comment regarding this post is absolutely on the mark.

    your work is fantastic!

    people make mistakes. i know you well enough to know that you will rectify the situation.

    i think you rock! and my opion matters! he he! jk.

  6. Oh, you poor thing. I know just how you feel. It isn't right what some customers do, and I agree that they are on a power trip and they are being juvenille. I believe that most people will read the positives and understand that there are those out there that just cannot be pleased or who are wacko!

    I got my first neutral a few weeks back from a repeat customer (she was always wanting something for nothing and was a bit of a pain from the word go, but I was always nice to her). She said the earrings were smaller than she thought they were going to be and wanted to do an exchange. I offered to refund her money with my usual 10% restocking fee as is stated in my policies in my profile. Then I told her how to send the earrings back with insurance, tracking, etc. She said, "no, way too much trouble. This will be my last purchase from you.", and turned around and left me neutral feedback saying I had inaccurately described the earrings and stones. Bull! I'm not going to say what I thought of her, but I convo'd her that I was very disappointed she felt like she had to leave retaliatory feedback because she didn't want to take the time to send them back. It really pissed me off and then I cried. But you really can't please all of the people all of the time. There is just no pleasing some people, no matter what we do. None.

    Look at the amount of positives you have. Work from those, not the neutrals. You know in your heart that you do a fine job. I know in my heart that I tried to please this person too. The good outweighs the bad. I don't know how some people have over 2000 sales and no neutrals. They must be gods or something.

  7. I am sending you hugs!
    I agree with everything above.
    Some people cannot be happy.

  8. Thank you, you people of the rational mind species.
    It's not so much about affecting sales as making something right that went wrong.


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