I want to tell you about a scam that totally took me.
This is relevant to anyone who sells online and uses paypal to accept payments.
Just the other day I was thinking how awesome this business is; most everyone is kind, happy to have the thread of creativity running through us all, connecting us across the miles. We encourage each other, we learn from each other and we support each other with advise, personal experiences and resources.
After 5 years in business, I have had very few transactions go bad and I attribute this to putting the other persons point of view before my own, despite personal attack or spitefulness. I treat everyone how I would want to be treated.
Patience. Understanding. Kindness.
But this was out right thievery.I can't leave feedback because this person could very well retaliate and she has several items of mine to leave feedback for, it could actually take down my 100% feedback.
Grossly unfair. But this is how etsy has decided to remain.
The Set Up;
When a customer purchases an item or several items, pays through paypal (whether through a credit card or their bank) then comes back and purchases more items, again completes payment through paypal BUT requests you to combine the packages to save on shipping;
DON'T DO IT.
They can reverse the payment, both credit card and bank account payments.
Paypal then only has 1 tracking number for this customer and you have no way of proving that you included all the items in 1 package. Your funds are seized while paypal re-pays the bank that reversed the funds and you are forced to pay the customer the money they paid you, but they keep the items.
Never again will I combine items made from separate purchases to save the customer shipping costs.
She received product, a refund on shipping and now is receiving the money for the product.
(Plus freebies because she was a big buyer)
Cheryl, you're a thief. And I hope the payback you have coming to you doesn't involve your family like the scam you pulled involved mine.
In the same week, I have a customer insisting that the picture shows something she wanted, but I listed it wrong or I sent her the wrong item. Even though I showed her the listing description and pointed her in the right direction of the listing she should have purchased, offered to accept the item she didn't want for a refund and only charge her the difference in price between the two, she had to manipulate the situation, insisting she wouldn't pay for return postage because it was my mistake.
She purchased 20 gauge antiqued copper wire and received 20 gauge antiqued copper wire, but this was my mistake she didn't receive Violet Patina-ted wire.
"I know I bought this, and it said it was this, and I received this, but I wanted this other thing so you should send it to me. FREE."
I explained I couldn't, ignored her attempts to guilt me into a different response and told her I would re-fund the money when the item was returned.
BUT she needs to find her violet patina-ted wire elsewhere.
She sends the wire back AND includes stamps for shipping the violet wire out.
With a scribbled note about recycling the package that I had to cut open in order to remove the returned wire.
So I am now still indebted to her.
There are some manipulative people you just can't make happy and will constantly waste time trying to please to avoid any unvalidated retaliation. I do not want to do business with this person, I told her so and she ignored this and sent return postage?!?!
I can just imagine the harassment that will continue and the additional time sucked away if I do or don't give in to her demands.
Seriously, unhappy people trying to weigh down the negative thoughts and unbalance me;
Your toxic way of life is not welcome here amongst me and beading friends!
* Update - To avoid having an un-shipped transaction remain in your paypal account to be reversed by the buyer who is claiming you did not ship it when you included the second purchase in their package; cancel both transactions, refund both of the buyers' payments, create a new listing that reflects the amount of both purchases and send them the link to that listing instead. This way they have 1 payment to make and you have 1 package to ship that includes a tracking number. It's all about the tracking number. Paypal will only side with the seller if they can prove they shipped ALL of the items.Hind sight is 20/20, huh?